offer contract

This Offer from the owner of the website https://vpnd.io, hereinafter referred to as "Seller", to the user of the services of the website, hereinafter referred to as "Customer", is an offer to conclude a Service Agreement and defines the basic terms and conditions of the provision of Services through the website https://vpnd.io The Customer, acting for the purpose of purchasing the Services, accepts the terms and conditions of this Service Agreement (hereinafter referred to as "Agreement") on the following terms and conditions.

1. DEFINITION OF TERMS

1.1 The Public Offer (hereinafter - the Offer) is a public offer of the Seller, addressed to an indefinite number of persons, to conclude with the Seller a Distance Service Agreement (hereinafter - the Agreement) on the terms and conditions contained in this Offer, including all Appendices.

1.2 Order - the Customer's decision to order the Data Processing Service via the website https://vpnd.io by selecting one of the tariffs and paying for it, is a full and unconditional acceptance of this Offer by the Customer.

1.3 The Seller provides Data Processing Services, including private virtual access services, as well as other Services related to private Internet security and private Internet access (hereinafter referred to as the "Services"). The Services include but are not limited to VPN and other software, add-ons, applications, information and informational materials available to the Customer from the Seller.

1.4 Tariffs - the pricing system for the Data Processing Services provided on the website https://vpnd.io.

2. GENERAL PROVISIONS

2.1 The Buyer shall order Data Processing Services via the website https://vpnd.io by selecting one of the tariffs presented on the website. By paying for the Order, the Buyer confirms consent to the conclusion of this Agreement (acceptance of the offer).

2.2 By entering into the Contract, the Buyer confirms the following:
a) The Buyer is fully and completely familiarized with and agrees to the terms and conditions of this Agreement;
b) the Buyer authorizes the collection, processing and transfer of personal data under the conditions specified in the Personal Data Processing Policy posted on the website https://vpnd.io.

3. PRICE OF SERVICE

3.1 The price for the Data Processing Services is specified on the website https://vpnd.io in the Tariffs section.

3.2 The Seller has the right to unilaterally change the price for any Tariff.

3.3 The Seller may not change the price of the paid Order.

3.4 The Buyer's obligations to pay for the Order shall be deemed to be fulfilled from the moment of receipt by the Seller of funds in full in accordance with the Tariffs.

3.5 Settlements between the Seller and the Buyer for the Goods shall be made by the methods specified on https://vpnd.io.

4. ORDER PLACEMENT

4.1 The Buyer shall order the Services via the website https://vpnd.io or by sending an invoice for payment to the Customer's e-mail address.

4.2 When ordering on the website https://vpnd.io, the Buyer undertakes to provide an e-mail address.

4.3 If the Seller needs additional information, it has the right to request it from the Buyer. If the Buyer fails to provide the necessary information, the Seller shall not be responsible for providing quality service to the Buyer.

4.4 The Buyer is responsible for the accuracy of the information provided when placing and paying for the Order.

4.5 The contract between the Seller and the Buyer shall be deemed concluded from the moment of electronic order placement on the website https://vpnd.io and its payment by the Buyer.

4.6. All payments are one-time payments: there is no automatic renewal of the Services or automatic debiting of funds, nor is such a feature provided. The Buyer must manually renew access by placing and paying for a new Order. Upon expiration of the paid term, the provision of the Services is suspended without any charges being incurred.

5. SERVICE DELIVERY PROCEDURE

5.1 The Services shall be rendered in the manner described on the website https://vpnd.io .

5.2. To ensure security and protect against abuse, the Seller reserves the right to restrict certain network ports and protocols (in particular, ports used for sending spam and launching network attacks). Such restrictions are a normal feature of the Service and are not considered a defect in the Service.

6. TERMINATION OF SERVICES

6.1. The Buyer has the right to cancel the Services at any time during the term of the Agreement. In the event of cancellation, refunds are processed in accordance with the Refund Policy published on the website https://vpnd.io: the cost of Services actually provided during the period from the date of payment, calculated based on the monthly Rate in effect on the date of payment (on a pro-rata basis), will be deducted from the amount paid.
The Long-Term Plan is offered at a discount in exchange for payment and use of the Services for the entire selected term. Prepayment for Long-Term Plans is taken into account when planning and pre-paying for server infrastructure, bandwidth, and other service resources. In the event of early termination, the condition for granting the discount is no longer met; therefore, the cost of the period for which Services have already been provided is calculated based on the standard monthly plan rate in effect on the date of payment. The resulting amount represents the cost of the Services actually provided, not a penalty for terminating the Agreement.

6.2 If the Buyer has not addressed the Seller in writing at the addresses specified on the website https://vpnd.io with a proposal to terminate the Contract, the Contract shall be recognized as valid until its termination by agreement of the Parties.

6.3. The Seller has the right, without prior notice, to immediately suspend or completely and permanently terminate the provision of Services to the Buyer upon detection of signs of misuse of the Service or a breach of the terms of this Agreement (hereinafter referred to as a “Breach”). Upon termination of the Agreement due to a Breach, any funds paid are non-refundable, as such termination is caused by the Buyer’s actions.

6.4. The following, in particular, are considered violations:
6.4.1 Use of the Service for purposes that violate the laws of the Buyer’s country of residence, the country where the server is located, or any other applicable laws.
6.4.2 Any actions related to the exploitation of minors or the production or distribution of child sexual abuse material (CSAM). A policy of zero tolerance applies: access will be terminated immediately and irrevocably, and relevant information may be reported to the competent authorities in accordance with applicable law.
6.4.3 Sending spam, mass messages, and advertisements (including cases where messages are actually sent via a third-party server), phishing, and the distribution of malicious software.
6.4.4 Port scanning, credential guessing (brute force, credential stuffing), unauthorized access to third-party systems, DoS/DDoS attacks, and other attacks on third-party computers, networks, and services.
6.4.5 Use of torrents and other P2P networks in locations where this is prohibited (for example, on servers in the U.S.); upon receipt of a complaint from a rights holder, access to the relevant location or Service may be blocked.
6.4.6 Transferring, publishing, selling, or sharing access keys and subscription links with third parties (except for the Buyer’s immediate family members: parents, spouse, children), including through file-sharing services.
6.4.7 Exceeding established traffic limits or the number of devices, circumventing the Service’s technical restrictions, reselling the Services, using the Service to operate one’s own service, for mining, or for hosting servers or proxies that accept incoming connections.
6.4.8 Creating an excessive or abnormal load that threatens the stability and quality of the Service for other Customers.

6.5. Investigation of Violations. The Seller does not review, analyze, or store the content of the Buyer’s internet traffic, nor does it continuously monitor the Buyer’s actions. Upon receiving a complaint (including from third parties, rights holders, hosting providers, or competent authorities) or upon automatically detecting suspicious activity, the Seller has the right to conduct an investigation and identify the source of the Violation using the technical data available to it—in particular, traffic usage statistics by keys and subscriptions, information on the number, time, and nature of connections, as well as the association of a specific key or subscription with the Buyer’s account. The Seller has the right to suspend access for the duration of the investigation. By entering into the Agreement, the Buyer consents to such data processing for the purposes of ensuring the security of the Service and detecting and preventing Violations.

6.6. The Seller is not required to give the Buyer prior notice, justify its decision, or disclose evidence of the Violation. The decision to suspend or terminate the Agreement is made by the Seller at its sole discretion based on the information available to it.

6.7. Circumventing a Suspension. Creating new accounts, making payments using different payment details, or any other attempts to circumvent the suspension of Services imposed as a result of a Violation constitute a separate Violation and will result in the termination of access without a refund.

6.8. The Seller shall cooperate with the competent authorities only to the extent and in the cases expressly provided for by applicable law, based on a duly executed request.

7. LIABILITY OF THE PARTIES

7.1 The Buyer undertakes not to use the system for spamming, port and proxy scanning, mass mailing (even if the e-mails are actually sent through another server), not to make hacker attacks on other computers or networks.

7.2 The coverage area, internet speed and quality of communication during the provision of the Services may vary. The Seller undertakes to make every effort to ensure that the Services are available at all times (except for maintenance and repair breaks). The Services may be unavailable due to factors beyond the Seller's control, including emergencies, network problems or limitations, interference, signal interruption, disruption of other services.

7.3 The Seller is not responsible for loss of data and messages, incorrect reflection of pages due to network problems (e.g. on the T-1 line). To protect Buyers, Seller may unilaterally impose restrictions on the use of certain data and block customer service. Network speed is a nominal estimate and does not represent the actual speed of sending and receiving data. Actual network speed depends on network configuration, data compression method, network load and other factors. Seller makes no warranty as to the timeliness of data reception and assumes no responsibility for possible delays or losses.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1. The relationship between the Parties shall be governed by the laws of the Seller’s country of registration; in relations with consumers, the relationship shall also be governed by the mandatory provisions of consumer protection law in the Buyer’s country of residence.

8.2. The parties shall follow a mandatory pre-litigation (claims) procedure: claims shall be sent to the email address support@vpnd.io. The deadline for responding to a claim is 10 calendar days from the date of receipt.

8.3. If no agreement is reached, the dispute shall be referred to court in accordance with applicable law; the rules of jurisdiction established by consumer protection law are not thereby limited.

9. SELLER INFORMATION

Name: [ENTER NAME / INDIVIDUAL ENTREPRENEUR / ORGANIZATION]
Registration Number: [ENTER TIN/OGRN or registration number]
Address: [ENTER ADDRESS]
Email: support@vpnd.io